MossMoss privacy policy
Moss is made by CyberInnovate FZ-LLC (“CyberInnovate”, “we”, “us”), RAKEZ Headquarters, Al Nakheel, Ras Al Khaimah, United Arab Emirates (P.O. Box 10055). This policy explains what Moss collects, how it is used, and the choices you have. If anything is unclear, email privacy@cyberinnovate.ai and we will answer plainly.
The short version
- Your content stays on your device by default.
- We do not sell personal data, show ads, or track you across other apps.
- You can export or delete everything, any time.
What Moss collects
- Information you enter. Tasks, anchors, moods, notes, brain dumps and settings. Stored on your device. Synced to our servers only if you turn sync on.
- Account details. An account is optional. If you sign in, we store your email address and display name. Sign in with Apple is supported and you may hide your email.
- Health and activity data. Only if you explicitly grant access (for example to Apple Health) and only the categories you choose. Used to show you your own progress. Never sold, never used for advertising, never shared with data brokers.
- Usage and diagnostics. Anonymous crash reports and basic usage events so we can fix bugs. Not linked to your identity.
- Testing. Moss is in testing through Apple’s TestFlight, which shares with us the email you were invited with and any feedback, screenshots or crash reports you choose to send.
How AI features work
Some features send text (or, with your opt-in, derived image data) to an AI model to generate suggestions, summaries or companion dialogue. The app tells you before the first use. We send only what the feature needs, we do not use your content to train AI models, and our providers are contractually required not to retain it.
What we do not do
- We do not sell your personal data.
- We do not show third-party advertising or share data with ad networks.
- We do not track you across other companies’ apps or websites.
- We do not make medical, diagnostic or body-composition claims from your data.
Who else processes data
Only providers that make Moss work, such as the AI model provider for AI features and, if you turn sync on, our cloud storage provider. Each is bound to protect your data at least as well as this policy, to use it only for us, and our AI providers are contractually required not to retain it or train on it.
Keeping and deleting your data
Most of your data stays on your device. Where sync is offered and turned on, data is stored with reputable cloud providers using encryption in transit and at rest. You can export or delete your data in the app’s settings, or by emailing us. If you delete the app, your account or your data, synced copies are deleted from our systems within 30 days.
Your choices
- Revoke Health, camera, notification or other permissions from your device’s Settings at any time.
- Ask what we hold about you, or ask us to correct or delete it; we reply within 30 days.
- You can also complain to the UAE Data Office or, in the EU or UK, your local data protection authority.
Children
Moss is not directed at children under 13 (or the minimum age in your country), and we do not knowingly collect their data. If you believe a child has provided us data, contact us and we will delete it.
Changes
If we change this policy in a way that matters, we will tell you inside the app before the change takes effect. The date at the top shows the current version.
Contact
CyberInnovate FZ-LLC
RAKEZ Headquarters, Al Nakheel
Ras Al Khaimah, United Arab Emirates (P.O. Box 10055)
privacy@cyberinnovate.ai
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